CRAE GROUP is one of the fastest-growing B2B service providers based
in Cyprus. We develop, maintain and deploy various IT and customer based
services to numerous businesses in various industries around the world.Founded
in 2018, our continuous energy and efforts aim towards becoming a
leading service provider, with an already impressive growth since our
launch. We are a young, dynamic team who enjoy working in tech among
creative and talented individuals.Our asset is the great people within our company with a unique approach on how to properly maintain our services and products.We are looking for talented
Customer Support Representative to join our team remotely.
Monthly salary range: ā¬1,400-ā¬2,000 (gross) + performance bonus*
Depending on experience and performance.
**
Work schedule: *4 days on, 4 days off.
**
An option of 2 shifts to be permanently put on:
10:00-22:00 or 22:00-10:00 (Cyprus local time).Job Description & Responsibilities:
* Communication with customers through live chat and e-mails.
- Maintain prompt and empathetic attitude towards customers.
- Acknowledge and resolve customersā issues and queries.
- Keeping up to date with products terms, offers and functions.
- Report and escalate advanced customer queries to the relevant departments.
- Perform first-step investigations on queries and issues.
Experience and qualifications:* Proficiency in both written and verbal English, with excellent language skills.
- Strong communication abilities, enabling effective interaction and collaboration.
- Solid computer literacy and adept typing skills.
- Ability to perform effectively within a multitasking work environment.
- 2+ years experience in online customer support is mandatory.
What We Offer:* A competitive and attractive remuneration package that values your skills and contributions.
- The chance to join a dynamic, forward-thinking European company and play a key role in its success.
- Performance-based monthly bonuses.
We look forward to hearing from you!
Please
note: Due to the high volume of applications, only shortlisted
candidates will be contacted. Thank you for your understanding.
